Recently, I had to remove lashes from several long-time lash clients. After three to four years of wearing extensions, they have developed sensitivities. This is such a difficult problem to solve. For most of us who have been lashing for a while, we see this happen from time to time.
Results from the Professional Lash & Brow Artists’ Industry Survey, as seen on this infographic, show that more than 50 percent of us have had clients who experienced an allergic reaction in the past 12 months. That’s a lot!
When it comes to allergies, there is really no way around it… We try glue alternatives, but for some clients there is no such thing as a completely allergy free glue. In these cases, we need an exit strategy for ourselves, and our clients. It’s hard – we get emotionally involved with our clients, we listen when they share their life stories, we walk through their family celebrations, holidays, and other personal details of their lives. In a sense, they become the family members of our lash world.
When we can no longer offer the service they love so much, we – and they – will grasp at straws to keep their lashes on. I have tried removing lashes, giving them a break for a few weeks or months, and of course using a “sensitive” glue. I’ve tried many of these glues, and trust me here, if your client has had a bad reaction to glue, in some cases “sensitive” is not going to be the answer.
Just recently, I did a little testing on these three ladies. I washed their lashes, applied lashes with sensitive glue, and dried and washed the lashes at the end as well. Needless to say, the result was the same. Swollen lids, itchy eyes, and much discomfort. We had to do a second lash removal on all three ladies.
These women were so addicted to their lashes, two of them went to another lash artist without revealing their previous reactions. They thought I was using “bad” glue. To their surprise, they had the same reaction. So, it wasn’t “bad” glue after all. Unfortunately for them, they chose not to believe me when I explained they were no longer able to wear lashes.
Creating An Exit Strategy
I’m now creating my own exit strategy for these situations. I will be offering an “exit bag“. It will include lash serum, lash wash and fluffy, and pretty strip lashes that they can wear on a daily basis. I will give them a lesson on how to apply the lashes at home. It’s not exactly what your client wants, but it’s a short-term solution while their own lashes grow out strong and healthy. We, as lash artists, can’t wait for the day our sensitive clients can again wear lashes.
Have you experienced a client allergic reaction? Let me know how you handled it in the comments section below, and tell me what you think about my exit bag idea!