WARRANTY AND SHIPPING POLICY

We appreciate your business and if for any reason you are not happy with your eyelash extensions, application tools or after care products we want to know.  Glad Lash offers a warranty on all products as well as worldwide shipping and same day delivery to the Greater Los Angeles Area.

Warranty

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  • It is your responsibility to make sure you’re purchasing the correct eyelash extension, application tool or after care product
  • It is your responsibility to make sure you have the correct shipping address listed in your PayPal account.
  • Due to the nature of eyelash extensions, application tools and after care products, We do not accept returns.
  • If item is defective, please contact us within 3 days of receiving items.
  • We will replace item once we receive defective product.
  • Items must be shipped to us within 7 days (domestic) 15 days (International) or we have the right not to honor any request.
  • Shipping cost is the sole responsibilities of the buyer.
  • The buyer may request insurance for extra protection.
  • Otherwise, all sales are final, no exceptions.
  • We can accept payment over the phone by credit card if you call us.

Shipping Policy

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We ship all eyelash extensions, application tools and after care products by USPS (United States Postal Service)

Domestic Shipping Policy (Applies to all purchases completed by 4:00 PM PST, except Express)
  • Economy (First Class) – 4 to 5 days
  • Priority – 2 to 3 business days
  • Express – 1 business day (If purchase is completed by 3:00 PM PST)


International Shipping Policy (Applies to all purchases completed by 14:00 GMT-8:00 )
  • Economy (First Class International) – Time varies by destination* (Please do not select this method if you're in a hurry, thank you.)
  • International Priority Air – 6 to 10 business days*
  • International Express Air – 3 to 5 business days*
   *International Shipping may be delayed by destination customs department

NOTE: Please make sure you have the correct shipping address listed in your PayPal account. Glad Lash LLC is not responsible for orders sent to an incorrect shipping address.

Glad Lash > Warranty and Shipping Policy