Shipping and Returns
We appreciate your business and if for any reason you are not happy with your eyelash extensions, application tools or after care products we want to know. Glad Lash offers a warranty on all products as well as worldwide shipping and same day delivery to the Greater Los Angeles Area. All orders ship from our headquarters in the US.
Free 1st Class Shipping Conditions
NOTE: *To qualify for free US, 1st Class Shipping promotion. The following must apply: US customers only, all orders over $50. First Class must be selected during check-out for US orders only and must weigh no more than 15.999 oz's or they do not qualify for free shipping. Excludes oversize products. If the promotional free shipping option does not appear during checkout your order does not qualify.
NOTE: Please make sure you have a safe, secure and correct shipping address listed during checkout. Glad Lash Inc. is not responsible for any orders stolen, unclaimed or sent to an incorrect shipping address. Any order confirmed "Delivered" by the USPS will be considered delivered. If your order is stolen or not claimed by you please know that it is not the responsibility of Glad Lash Inc. to replace the order. If you need a signature guarantee you can select one during the checkout process, thank you. We appreciate your business!
We ship all eyelash extensions, application tools and after care products by USPS (United States Postal Service) unless Fedex Priority Overnight. All orders ship next business day for USPS First class economy and USPS Priority shipping methods. USPS Express and Fedex ships same day if purchase is completed by 2:00 PM PST.
Domestic Shipping Policy
- Economy (First Class) – Economy (First Class) – 4 to 5 business days.
- Priority – Priority – 2 to 3 business days.
- Express – Express – 1 to 2 business days. (Purchase must be completed Monday through Friday by 2:00 PM PST.)
Signature Guarantee (US Orders Only)
Selecting the Add Signature Guarantee option when choosing the Shipping Method in checkout adds security by ensuring the driver is required to obtain a signature before delivery can be completed.
If no one is available to sign for the delivery, redelivery can be scheduled by following instructions on the peach-colored slip left at the time delivery is attempted.
Additonally, information about the date and time of delivery or attempted delivery is available for packages with Signature Guarantee. This information is available electronically or by email on request from USPS.
International Shipping Policy
- First-Class International - Time varies by destination* (Please do not select this method if you're in a hurry, thank you.)
- Priority International - 6-10 business days*
- International Express - 3 to 5 business days* (Purchase must be completed Monday through Friday by 2:00 PM PST.)
*International Shipping may be delayed by destination customs department
For international orders which have tracking numbers starting with LX or LN, click here to track online.
Please note that International tracking information does not show up immediately after an order is shipped out, please wait two business days for tracking to show up.
Domestic Shipping Policy
- Fedex First Overnight - Depending on the destination, we can have your package delivered next business day by 9:30 AM in most areas. Additional extended areas are available for delivery by 10 or 11 AM.
- Fedex Priority Overnight - Your shipment will arrive by 10:30 AM to most areas. Additional extended areas are available for delivery by 12 PM.
International Shipping Policy- Global Priority
- Fedex International Priority Overnight** – Canada & Mexico 1-2 business days (Purchase must be completed Monday through Friday by 2:00 PM PST)
- Fedex International Priority Overnight** – Europe 2-3 business days (Purchase must be completed Monday through Friday by 2:00 PM PST)
- Fedex International Priority Overnight** – Other Countries 3-5 business days (Purchase must be completed Monday through Friday by 2:00 PM PST)
*International Fedex online rates apply for orders up to 6 lbs only.
**International Shipping may be delayed by destination customs department
Glad Lash No Risk Return/Exchange Policy
We are committed to your satisfaction as a valued customer of Glad Lash and as such we offer our "No Risk Return/Exchange Policy" for all customers purchasing products from Glad Lash Inc. online at www.eyelashextensions.com, over the phone or in person at our office. So that we can help out, please take care to follow the instructions detailed below.
Damaged/Defective Products or Incorrect Quantities Delivered
If you receive products that are damaged/defective or have been delivered short of the quantities you ordered, you must inform us within 24 hours of delivery. Products for exchange must be returned to Glad Lash within 30 days of delivery.
Products Ordered in Error
Have you ordered the wrong product, or simply changed your mind? No problem. Products ordered in error may be returned provided we receive them in unused, perfect condition and within 30 days of delivery. **NO EXCEPTIONS**
For reasons of hygiene due to the nature of eyelash extensions, application tools and after care products, we will not be able to credit you for any opened product.
Shipping Costs for Returns
You will be responsible for the shipping and handling costs of returning the products to us for any reason.
All returned items will be tested upon receipt. Any item found not to be damaged or defective will be returned to you. Your statutory rights are not affected.
Ensure the items returned are adequately packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked. If the above procedure has not been followed correctly we reserve the right not to process the return.
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–14 business days. Please allow for 3-5 business days for the refund to appear in your bank account, once the refund is processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
If you wish to return any products please contact customer service at: firstname.lastname@example.org or 888-688-9621.
Please send exchanges and returns to:
Glad Lash Inc.
PO Box 7473
Porter Ranch, CA 91327-7473