Shipping and Returns
We appreciate your business and if for any reason you are not happy with your eyelash extensions, application tools or after care products we want to know. Glad Lash offers a warranty on all products as well as worldwide shipping and same day delivery to the Greater Los Angeles Area. All orders ship from our headquarters in the US.
SHIPPING POLICY
NOTE: Please make sure you have a safe, secure and correct shipping address listed in your PayPal account. Glad Lash Inc. is not responsible for any orders stolen, unclaimed or sent to an incorrect shipping address. Any order confirmed "Delivered" by the USPS will be considered delivered. If your order is stolen or not claimed by you please know that it is not the responsibility of Glad Lash Inc. to replace the order. If you need a signature guarantee please request one from us, thank you. We appreciate your business!
We ship all eyelash extensions, application tools and after care products by USPS (United States Postal Service) unless Fedex Priority Overnight
Domestic Shipping Policy (Applies to all purchases completed by 4:00 PM PST, except Express and Fedex)
- Economy (First Class) – 4 to 5 days
- Priority – 2 to 3 business days*
- Express – 1 to 2 business days* (Will arrive in 1 day If purchase is completed by 1:00 PM PST)
- FedEx Priority Overnight* – 1 day (Purchase must be completed by 1:00 PM PST)
International Shipping Policy (Applies to all purchases completed by 13:00 GMT)
- Economy (First Class International) – Time varies by destination* (Please do not select this method if you're in a hurry, thank you.)
- International Priority Air – 6 to 10 business days*
- International Express Air – 3 to 5 business days*
- FedEx International Priority Overnight* – 1 day
RETURN POLICY
The conditions of this Return Policy apply to all customers purchasing products from Glad Lash Inc., whether online at www.eyelashextensions.com or otherwise.
You must inform us within 24 hours of delivery if you receive products that are damaged or have been delivered short of the quantities you ordered.
Products ordered in error may be returned provided we receive them in unused, perfect condition and within 7 business days (US) or 15 business days (International) of our delivery of the products to you. For reasons of hygiene due to the nature of eyelash extensions, application tools and after care products we will not be able to credit you for any opened product.
If a product is defective please contact us within 3 days of receiving your order. Products returned will be tested upon receipt. Any item found not to be damaged or defective will be returned to you. You will be charged the cost of shipping and handling for any such products returned to you.
You will be responsible for the shipping and handling costs of returning the products to us for any reason.
Your statutory rights are not affected.
TO RETURN YOUR ITEMS PLEASE:
If you wish to return any products please contact customer service at: info@gladlashes.com or 888-688-9621.
Please send exchanges and returns to:
Glad Lash Inc.
PO Box 7473
Porter Ranch, CA 91327-7473
Ensure the items returned are adequately packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked.
If the above procedure has not been followed correctly we reserve the right not to process the return.
You must inform us within 24 hours of delivery if you receive products that are damaged or have been delivered short of the quantities you ordered.
Products ordered in error may be returned provided we receive them in unused, perfect condition and within 7 business days (US) or 15 business days (International) of our delivery of the products to you. For reasons of hygiene due to the nature of eyelash extensions, application tools and after care products we will not be able to credit you for any opened product.
If a product is defective please contact us within 3 days of receiving your order. Products returned will be tested upon receipt. Any item found not to be damaged or defective will be returned to you. You will be charged the cost of shipping and handling for any such products returned to you.
You will be responsible for the shipping and handling costs of returning the products to us for any reason.
Your statutory rights are not affected.
TO RETURN YOUR ITEMS PLEASE:
If you wish to return any products please contact customer service at: info@gladlashes.com or 888-688-9621.
Please send exchanges and returns to:
Glad Lash Inc.
PO Box 7473
Porter Ranch, CA 91327-7473
Ensure the items returned are adequately packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked.
If the above procedure has not been followed correctly we reserve the right not to process the return.
