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Welcome to Glad Lash!

FAQ

Categories

Glue & Remover

Single Strand Lashes

Strip Lashes

Flare-Cluster Lashes

Ordering, Shipping and My Account

 

Everything you wanted to know about our glue, but were afraid to ask.

Q: What is in the glue? Is it formaldehyde and latex free?

A: All of our professional single strand eyelash adhesives are cyanoacrylate based, medical grade and they are formaldehyde, gluten, paraben and latex free. We do offer a strip and flare lash glue that is designed for both professionals and non that is latex based for shorter bonding periods.

Q: What is your best glue?

A: All of our glues are excellent and people develop a few favorites and stick with those (pun intended). The glues offering the quickest drying and longest bonding time will have stronger fumes. The glues with low to no fumes dry slower and the bonding time is less. These properties are correlated and are true of all single strand eyelash extension adhesives in the industry.

Q: What is the holding time for the glue?

A: The stronger single strand eyelash extension adhesives will last through the natural lash life cycle. On average we lose 5-6 lashes daily and natural lashes have an approximate 45-day life cycle. Advise your customers to come in for a fill every 2-3 weeks. For specific holding times please refer to the product description for the glue that you’re interested in purchasing.

Q: Can you send me the MSDS?

A: Yes, the MSDS for all our adhesives is available after your purchase upon request.

Q: Do you have samples of the glue?

A: We sell our Mega-Pro Hold and Xtra Strength Adhesives in a 2ml size for your convenience.

Q: Where is the glue made?

A: We manufacture our glue in the US and all glues are tested under the highest industry standards.

Q: What do you mean by high and low viscosity glue?

A: High viscosity glue means the glue is thick and low viscosity glue means the glue is thin.

Q: Do you have to have a license or be registered with your company to buy your products?

A: No, we offer our products to everyone but only trained professionals should use the professional products. Please only purchase our professional medical grade eyelash extension glues if you have had the proper training in the technique to apply single strand eyelash extensions. All of our eyelash extension glues are to be used by trained professionals only. Under no circumstance is the glue to be used on yourself. We are not responsible for the misuse of our eyelash extension glue. You are solely responsible for the product once you purchase it from us.

 

Why singles attract.

Q: What are single strand individual lashes?

A: This advanced and in-demand technique involves precise, individual lash-by-lash application creating a natural, luxurious look. These lashes are individually applied directly to the client’s already existing natural lashes using a unique, long-lasting medical grade glue developed to bond the synthetic lashes to the natural lashes. This strong bond holds the lashes in place for the natural life cycle of the lashes (approximately 45 days, but results will vary depending on skill level of the technician, type of products used, environment and your customer's daily habits). We recommend a fill-in appointment every 2-3 weeks to maintain a full look.

Q: What does the ‘curl’ mean for single strand lashes?

A: The ‘curl’ describes how curly the lash extensions will be. J has the least curl, then B, C, and D is the curliest. We also have an L Curl for deep set eyes with mono-lids. Please refer to our Curl Chart for comprehensive descriptions. Our Curl Chart can be purchased for training and used as an explanation tool and style guide for your customers. The most requested curls are B and C Curl.

Q: What does the thickness mean for single strand lashes?

A: The ‘thickness’ refers to how thick the actual eyelash extension is. Your customer's own natural eyelashes are typically .15 and .20 in thickness. The thicker the lash the heavier and firmer it will be. Single strand lashes range in thickness from .07 all the way up to .30. The most requested thicknesses are: .15 and .20. Volumizing techniques utilize the thinnest lashes available (.05 & .07), as it is easier to apply multiple lash extensions to a single natural lash without adding extra stress to the natural lash.

Q: What does the length mean for single strand lashes?

AA: The length of the lash is always the number followed with ‘mm’ (millimeter). A length of single strand lashes range from the shortest at 6mm up to 18mm being the longest. The most requested lash lengths are 9mm through 12mm. Generally an eyelash extension application has a combination of 3-5 different sizes to create a natural look.

Q: Which is better synthetic silk, synthetic mink or Siberian mink single strand lashes.

A: They are all excellent materials for single strand lashes, but because of their consistency in curl, thickness, and length, synthetic silk and synthetic mink are the most popular materials used for single strand eyelashes. They also offer durability and a very natural look. Synthetic Silk lashes are typically shiny and synthetic mink lashes have a matte finish. A shiny look can be achieved with mink lashes with any of our after care products. Siberian mink lashes are real fur, made cruelty free, and are known for being extra soft. Many professionals like to offer Siberian Mink lashes as an upgraded service and to be able to meet the needs of those who request Siberian Mink. We also offer flare/cluster lashes and strip lashes made with human hair.

Q: How do I know which lashes look good on my customer?

A: A consultation between the customer and technician should always take place before any actual application to determine what will ultimately look best for them. We offer a client application palette that can be used to keep track of the lashes and products used on each customer.

Q: Can anyone apply single strand individual lashes?

A: While there are some great videos on our website and the internet, you should never attempt to apply single strand lashes to yourself or anyone else without proper training. Additionally, many locations require you to be a licensed professional before applying lashes. You can find training locally through many licensed lash techs, beauty schools and Glad Lash may offer training with private or group classes in your location. Please contact us for further details: info@gladlashes.com

Q: I’m pregnant, is it ok to wear eyelash extensions?

A: We recommend that you consult with your physician before eyelash application.

Q: Following lash tinting, how long should I wait to apply lashes? Will lash tinting cause any problems with the extensions

A: Tinting before extensions are applied is not a problem. The extensions can be applied the same day as long as the lashes are clean and dry after the tinting process

Q: What if my customer is sensitive or has developed sensitivity to eyelash extensions?

A: Not everyone is a good candidate for eyelash extensions. Some people are extremely sensitive. If you have a customer who is having a reaction to their eyelash extensions we recommend removing them. If your sensitive customer still wants to wear extensions we recommend wearing cluster-flare lashes or strip lashes. These lashes can be applied with one of our latex based adhesives.

Q: What is the Volumizing, stacking or sometimes referred to as 2d and 3d techniques?

A: Use ultra thin single strand lashes with .07 thickness and apply 2-6 lashes per natural lash. We recommend 2-3 lashes maximum per natural lash for extended wear. Grab the number of lashes desired at the same time directly from a tray. Dip all ends in the glue at the same time and adhere just the bottom 3rd of the extensions to the natural lash. This technique is great for creating a very full look in a short amount of time. This technique is also good for those customers who have very few of their own natural lashes.

 

Get ready to strip.

Q: Are strip lashes difficult to apply?

A: After you’ve had a little practice, they’re really easy to apply! Please refer to our Strip Lash Application Video on the Training page

Q: How do you trim the strip lashes?

A: We recommend using one of our professional grade trimming scissors and tweezers. First, measure the strip against your own lash line. Second, hold the strip lash with a tweezer in one hand and use the scissors with your cutting hand. It’s better to trim the inner corner, but you may need to trim a little off both the inner and outer corner depending on the shape of your eye. For more information on this topic, please refer to our Strip Lash Application Video.

Q: How do you remove strip lashes?

A: Add water to a cotton swab to help loosen the glue. After working the cotton swab around the base of the strip lashes, gently peel off the strip lash starting with the outer corner of the eye.

Q: Can I use mascara with strip lashes?

A: While it is not typically necessary to use mascara with strip lashes, it can be used to create a fuller more dramatic look. We recommend using our mascara as it is specially designed for use with strip lashes. Also, be sure to curl your lashes first then apply a thin layer of mascara before applying the strip lashes.

Q: Can I reuse strip lashes and if so how many times?

A: Yes. They can be reused if removed and cared for properly. After removing the lashes, be sure to gently remove any old glue that might be left on the band of the strip. Gently removing the glue will allow for a better bond the next time they are applied. To maintain the lash shape, be sure to store the strip lashes in a tight container.

Q: How do I know which style of strip lashes is the best look for me?

A: You can try on a few of our styles with our Glad Lash App (coming soon). The type of lashes you wear depends on the shape of your eyes, your mood and the occasion. We have styles ranging from natural to the bold and dramatic.

Q: What if my lashes start falling off while I'm out?

A: Always keep the following in your purse if any touch-up is necessary: small mirror, glue and tweezers. Just apply a little glue on the tweezer and use it to spread the glue on the portion of the lash as needed. It’s also a good idea to bring a tray of flare lashes with you in case one falls out and you want to quickly replace it.

Q: What if glue gets in my eyes?

A: If available use a wet cotton swab to gently wipe out the glue and then flush the eye with water if necessary.

Q: What's the best glue to use for strip lashes and how long will they last?

A: With our specially formulated Glad Lash strip lash glue and a little practice they can stay on between 1 to 4 days. Lash staying power will also depend on how careful you are with them after application.

Q: What should I do if I experience eye irritation?

A: Remove the lashes immediately and the irritation should stop. Flush the eye with water if necessary.

Q: Do any of your products contain latex?

A: Our lashes do not contain latex, however our Glad Lash strip lash adhesive that is used does contain latex. Do not use this type of strip lash glue if you have a latex allergy.

Q: What am I doing wrong if I can't line up my strip lashes?

A: You may want to first apply your eyeliner along your lash line so that you have a visual line to follow. In addition, eyeliner can be added afterwards, so everything is more 'blended'. When applying Glad Lash strip lash adhesive to strip lashes, be sure to wait 30 seconds for it to become tacky. If you don't wait, it may be too slippery, making it difficult to get the right placement of lashes.

 

Add some flare.

Q: What are flare-cluster lashes?

A: Flare Lashes, also called "Traditional Individual Eyelashes," are an excellent choice for both everyday wear and special occasions. They come in both Knot Free made from a high quality synthetic material and with Knot styles made from human hair. The Knot style comes in either 10 or 14 hairs per cluster. They are applied using a two-week eyelash glue that bonds to the client’s existing lashes. Flare lashes last for one to two weeks (results may vary depending on skill level and adhesive) and are available in three lengths: under (8-10mm), short (11-12mm) and medium (13-15mm)

Q: How do you apply cluster-flare lashes?

A: With a tweezer, gently take one cluster off the tray at a time. Be sure to grab the cluster by the base of the lashes so as not to damage their shape. Drop a pea-size amount of Glad Lash Cluster-Flare lash glue on the tray and drip the base of one cluster of lashes in the glue. Start by placing the clusters in the middle of your lash line and as close to the lash line as possible. Work your way towards the inner corner by placing a few spaced apart and then work your way to the outer corner with several more clusters. You can always go back and add more clusters in-between those that you have already applied for a fuller and more dramatic look. Please see our Flare Lash Application Video for more information.

Q: How long do cluster-flare lashes stay on?

A: If enough glue is used and they are applied properly, cluster-flares can stay on up to one week. If extra glue is applied to the under side of the cluster lashes not just the tip this will help make sure everything is well bonded.

Q: Can you apply cluster-flare lashes to yourself?

A: Absolutely, please see our Flare Lash Application Video for more information.

Q: How do you remove flare lashes?

A: Add water to a cotton swab to help loosen the glue. After working the cotton swab around the base of the cluster lashes, gently peel of each cluster from their base. If it seems like the lashes are not coming off easily, add more water with a cotton swab and wait a few minutes for the glue to further loosen.

Q: How do you get cluster-flare lashes to stay on long?

A: Make sure you’re using enough glue on the cluster-flare lashes to attach them to the natural lashes. The more surface area that is bonded the longer they will stay on.

Q: Can I use mascara with cluster-flare lashes?

A: We do not recommend using mascara with cluster-flare lashes as it can result in a clumpy look. If you want a fuller look, simply add more cluster lashes.

Q: Can I reuse cluster-flare lashes and if so how many times?

A: No. Due to the delicacy of the lashes we do not recommend the reuse. Each of our trays has 60 clusters per tray, offering you many applications. It is better to use new ones that have a nice curl and shape.

Q: How many cluster-flare lashes should I apply per eye?

A: How many cluster-flare lashes you apply per eye really depends on the needs of you or your customer and the look you're trying to achieve. The more lashes per eye the fuller and more dramatic the look.

 

Ordering, Shipping and My Account

Q: How can I get a copy of my previous invoices?

A: 1) From within your "Account" page you can download and print invoices, which include the items and prices. Simply login with your username and password and view your invoices using the "My Orders" link in the menu on the left hand side of the page. 2) Glad Lash emails your detailed order with items and prices once your order is placed. If you checked out as a guest and do not have a username and password, please run a search for "Glad Lash" in your email to locate these invoices.

Q: Do you have to have a license or be registered with your company to buy your products?

A: No, we offer our products to everyone but only trained professionals should use the professional products. Please only purchase our professional medical grade eyelash extension glues if you have had the proper training in the technique to apply single strand eyelash extensions. All of our eyelash extension glues are to be used by trained professionals only. Under no circumstance is the glue to be used on yourself. We are not responsible for the misuse of our eyelash extension glue. You are solely responsible for the product once you purchase it from us.

Q: How are your prices so low?

A: Because we are the manufacturer, we are able to offer the best quality products at the best prices. All of our listed prices on our website are wholesale and we offer bulk discounts on many of the items listed online.

Q: Do you have local store locations?

A: We strictly wholesale our products to you online to be able to offer the best prices available. Shipping is very fast and reliable.

Q: Can I visit in-person and browse your products?

A: We do not have a public showroom. However, if you’re located in Northridge, California and you absolutely need your order the same day, we can arrange for you to pick it up at our headquarters. Please call first, 888-688-9621.

Q: Can you send me the product information and prices in a list or catalogue?

A: All of our products are described thoroughly online and all prices are current and available online. For the most up-to-date product information and prices, please refer to our website.

Q: Do you combine shipping?

A: We offer combined shipping on all orders placed the same day or if they haven’t been shipped from the day before and you’re adding to that unshipped order.

Q: I want to add something to my order?

A: As long as you have not received an email confirming that your order has shipped we can gladly add to your order.

Q: What is the fastest shipping method for my order?

A: We ship most orders USPS, but we also offer Federal Express for all world-wide orders. It is typically the fastest and most reliable for overnight deliveries in most countries. The charge will vary depending on your location. USPS Express is a less expensive option and ships overnight to most locations in the US, but can take 1-2 days in some US locations and 3-5 business days for international orders. We ship all orders within 24 hours or same day shipping for USPS Express or Federal Express shipping if requested. The various shipping methods are available on the last page of the checkout process. Please see our shipping policy for more details.

Q: How do I track my order?

A: Each order is sent with a tracking number that you will receive in an email after your order has shipped. Please click the tracking number provided in the body of your email. You can also enter your tracking number at usps.com. If for some reason you have not received that email, it is possible that the email address you provided with your order is old, incorrect or the email has gone to your spam folder.

Q: You shipped my order to the wrong address how do I get it?

A: Please make sure your shipping address is correct when you are reviewing your order and completing your payment. Once an order has shipped we are not responsible if you provided the wrong address.

Q: You paid for International USPS Priority or International Express shipping and have not received your order in the amount of time specified.

A: International USPS Priority shipping is 6-10 business days (not calendar days). International USPS Express shipping is 3-5 business days (not calendar days). This is also assuming there are no delays in customs in your country, which is not very common. Tracking for international orders on usps.com will not be updated once the order has left the USA.